Shipping policy
Thank you for shopping with KTD Collective!
Most of our items are handmade or personalized to order. Please refer to the product listing for the current processing time before your order ships.
Processing Time
- In-stock handmade items are typically processed within the timeframe listed on the product page.
- Preorder items will ship according to the estimated timeline provided in the product description. Please note that preorder ship dates are estimates and may vary slightly.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping
Shipping rates are calculated at checkout based on your order and destination.
Once a package has been accepted by the shipping carrier, KTD Collective is not responsible for shipping delays caused by the carrier, weather, or other circumstances outside of our control.
Please verify that your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout.
Shipping Costs
Shipping charges are non-refundable.
If a package is returned to us due to an incorrect address or failure to claim the package, the customer is responsible for any additional shipping costs required to resend the order.
If your package arrives damaged, please contact us within 3 days of delivery with your order number and photos so we can assist you.